Privacy Policy

Privacy Policy

Who We Are

Our website address is: https://www.appartementcourchevel.com.

Privacy Statement and Cookie Statement

Last updated: September 19, 2021

AVILA, and the domain name www.appartementcourchevel.com are the property of Metadosi. We appreciate you as visitors and customers and recognize that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, and tells you how to contact us.

METADOSI is a limited liability company (SARL) with capital of €1000 registered in Chambéry. SIRET 89482079400010. Address: 23 allée des érables 73190 Challes-les-Eaux.

Avila is based at our premises at 69 passage de l'ancien Four 73120 Courchevel

Summary of the Privacy Statement

This is a summary of our privacy statement. To view our complete privacy statement, please scroll down.

What does this privacy statement cover?

This privacy statement is designed to describe:

• How and what type of personal information we collect and use
• When and with whom we share your personal information
• The choices you can make about how we collect, use, and share your personal information

What personal information do we collect and use, and how do we collect it?

We collect personal information when:

• You give us the information
• We collect it automatically
• We receive it from other people

When you create an account on one of our sites, sign up to receive offers or information, or make a reservation using our platform, you give us your personal information. We also collect this information through automated technologies such as cookies placed on your browser - with your consent where applicable - when you visit our sites or download and use our mobile applications. We also receive information from affiliated companies within the Metadosi group as well as business partners and other third parties, which helps us improve our platform and associated tools and services, update and maintain accurate records, detect and investigate potential fraud, and market our services more effectively.

How is your personal information shared?

Your personal information may be shared to help you make a reservation, to assist you during your trip or stay, to communicate with you (including when we send you information about products and services or enable you to communicate with travel providers or property owners or managers), or to comply with the law. Our complete privacy statement provides additional details on how your personal information may be shared.

What are your rights and choices?

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the "unsubscribe" link in emails you receive, by changing preferences in your account, if applicable, or by contacting our customer service team. Our privacy statement contains more information about your data protection options and rights.

How to contact us

You can find more information about our privacy practices in our complete privacy statement. You can also contact us as indicated below in the "Contact Us" section to ask questions about how we handle your personal information or to make requests regarding your personal information.

Privacy Statement

Categories of Personal Information We Collect

When you use our platform, mobile applications, or associated tools or services, we may collect the following types of personal information from you:

• Name, email address, phone number; and personal, business, and billing addresses
• Government-issued ID, required for booking or identity verification, such as passport, driver's license, and government redress numbers; and for vacation property owners and managers, tax identification numbers
• Payment information, such as payment card number, expiration date, and billing address
• Travel-related preferences and requests, such as preferred destinations and accommodation types, as well as special dietary and accessibility needs, if any
• Loyalty program and membership information
• Date of birth and gender
• Geolocation
• Images, videos, and other recordings
• Social media account IDs and other publicly available information
• Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
• Searches you conduct, transactions you participate in, and other interactions with you on or via our websites and applications
• Other communications that occur on the platform between partners and travelers, as well as in group chat and traveler collaboration tools
• Data you provide about other people, such as your travel companions or others for whom you are making a booking
• Information we receive about you from other Metadosi group companies and from third parties, such as our business partners and affiliates and authorized service providers, which may include updated contact information, demographic information, interests, and purchase history, information that we may add to your account or profile and use for market research and analysis

When you install any of our apps or use our platform, we automatically collect the following types of information from your device:

• IP address
• Device type
• Unique device identification number
• Internet browser type (such as Firefox, Safari, Chrome, and Internet Explorer)
• Internet service provider
• Operating system
• Mobile carrier
• How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times
• Details of any referring website or exit pages, as well as general geographic location (such as at the country or city level)

Our cookie statement explains in more detail how we use cookies and similar tracking technologies.

Mobile Applications

When you download and use any of our mobile applications, we collect certain technical information from your device to enable the application to function properly and as otherwise described in this Privacy Statement. This technical information includes:

• Phone and connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country
• Operating system and its version
• Device model
• Performance and data usage
• Usage data, such as the dates and times the application accesses our servers, the features and links you click on in the application, searches, transactions, and the data and files downloaded to the application
• Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your authorization, as explained below)
• Mobile device settings
• Other technical information such as the app name, type, and version, as necessary to provide you with services

Location Services Permissions:

Depending on your device settings and permissions and your choice to participate in certain programs, we may collect the location of your device using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you choose to do so through the app or another program (at your initial connection or afterwards), to enable certain location-based services available in the app (for example, locating the nearest available accommodations to you). To disable location features of the app, you can log out or change your mobile device settings.

Use of Personal Information

We use your personal information for various purposes described below, which depend on the site you visit or the application you use.

Your Use of Online Sites, Apps, and Services:

• Book the requested trip or enable vacation property booking
• Provide booking or account-related services
• Create, maintain, and update user accounts on our platform and authenticate you as a user
• Maintain your search and trip history, accommodation and travel preferences, and similar information about your use of the platform and the Metadosi group services, and as otherwise described in this Privacy Statement
• Enable and facilitate acceptance and processing of payments, coupons, and other transactions
• Manage loyalty and reward programs
• Collect and enable booking-related reviews
• Help you to use our services more quickly and easily through features such as the ability to sign in using your account with certain Metadosi group online services and sites

Communications and Marketing:

• Respond to your questions and requests for information, and process your information choices
• Enable communication between travelers and travel providers, such as hotels and vacation property owners and managers
• Contact you (for example via text message, email, phone call, mail, push notification, or messaging on other communication platforms) to provide information such as travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
• Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions
• Administer promotions such as contests, sweepstakes, and similar offers

Other Business Purposes and Compliance:

• Conduct surveys, market research, and data analysis
• Maintain, improve, research, and measure the effectiveness of our sites and applications, activities, tools, and services
• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
• Create aggregated or otherwise anonymized or de-identified data, which we may use and disclose without restriction where permissible
• Promote safety and security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
• Comply with applicable laws, protect our and our users' rights and interests, defend ourselves, and respond to law enforcement authorities, other legal authorities, and requests that are part of legal proceedings
• Comply with applicable security, anti-terrorism, anti-corruption, customs and immigration, and other security and due diligence-related laws and requirements
• Operate our business as permitted by law

Sharing Personal Information

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

• Metadosi Group Companies. We share your personal information within the Metadosi group companies, a complete list of which is available on this page. Metadosi group companies may share, access, and use your personal information as described in this Privacy Statement.
• Third-Party Service Providers. We share personal information with third parties in connection with providing services and operating our business (for example, to provide credit card processing, customer service, business analytics, fraud prevention and compliance, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use directly identifiable personal information other than to provide the services for which we've engaged them. They are not permitted to use the personal information we share for their own marketing purposes (unless you have separately consented to such use under the terms provided by the third party).
• Travel Providers. We share personal information with travel providers such as hotels, airlines, car rental companies, insurance providers, vacation property owners and managers, and, where applicable, activity providers, rail and cruise companies fulfilling your booking. Please note that travel providers may contact you to obtain additional information if necessary to facilitate your booking or to provide the travel or associated services.
• Business Partners and Offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or providing the associated product or service. In most of these cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to that business's website with notice. An example of such a business partner relationship would be a third-party loyalty program for which you could earn points by making a booking on our platform.
• Other Third Parties. When you access certain features like Facebook's "Like" button, or you use a single sign-on that allows you to log in to our online services with your social media credentials, you share information with the social media company or other provider, such as the fact that you've visited or interacted with us. In the European Economic Area (EEA), Switzerland, and the United Kingdom, we will not load social media sharing buttons or sign-in features on our website until you have accepted our use of cookies and similar technologies. For more information, see our cookie statement. The third-party provider may combine this information with other information they have about you. The personal information shared will be governed by the third-party provider's privacy policy (including any personal information we may access via the third-party provider). These third-party providers should inform you about how you can adjust your privacy settings on their sites.
• Legal Rights and Obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a government or law enforcement authority, in connection with actual or proposed litigation, or to protect and defend our property, people, or other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.
• Corporate Transactions. We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignment, or sale of assets, or in the unlikely event of bankruptcy. In the case of an acquisition, we will inform the buyer that it may use your personal information only for the purposes disclosed in this privacy statement.

Your Rights and Choices

You have certain rights and choices with respect to your personal information, as described below:

• If you have an account with us, you can change your communication preferences either by (1) logging in and updating the information in your account (not available for all Metadosi group companies), or (2) contacting us through our help portal.
• You can control our use of certain cookies by following the guidance in our Cookie Statement.
• You can update the accuracy of your information at any time by either logging in to your account or contacting us.
• If you no longer wish to receive marketing and promotional emails, you can unsubscribe by clicking on the "unsubscribe" link in the email. You can also log in to your account to change communication settings (not available for all Metadosi group companies). Please note that if you choose to unsubscribe from or not receive marketing emails, we may still send you important transaction and account-related messages, from which you cannot unsubscribe. For more information and a link to contact customer service, click here.
• For our mobile applications, you can view and manage notifications and preferences in the settings menus of the apps and of your operating system.
• If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdraw your consent, nor will it affect the processing of your personal information conducted on a legal basis other than consent.

For any privacy questions and your rights and choices, please contact us.

For California Residents:

International Data Transfer

The personal information we process may be transmitted or transferred to countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

The servers for our platform are located in France, and the Metadosi group companies and third-party service providers operate around the world. When we collect your personal information, we may process it in any of these countries.

We have taken appropriate steps and put in place safeguards to ensure that your personal information remains protected in accordance with this Privacy Statement. For example, any data transfers between Metadosi group companies are governed by our intra-group agreements, which incorporate strict data transfer terms (including the European Commission's Standard Contractual Clauses, for transfers from the EEA) and require all group companies to protect the personal information they process in accordance with applicable data protection law.

We also require that third-party service providers to whom a data transfer is made have appropriate safeguards in place to protect your personal information in accordance with applicable data protection legislation. The particular measures used will depend on the service provider, and our agreements with them may include the EU Commission-approved Standard Contractual Clauses.

Security

We want you to feel confident when using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

Record Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this privacy statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or anonymize your personal information if we intend to use it for analytical or trend analysis over longer periods.

The criteria we use to determine our retention periods include:

• The length of our relationship with you, including any open accounts you may have with Metadosi group companies, or recent bookings or other transactions you have made on our platform
• Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
• Whether there are any current and relevant legal obligations affecting the retention period of your personal information, including contractual and audit obligations, litigation holds, statutes of limitations, and regulatory investigations

Cookie Statement

Types of Cookies and Similar Technologies

Cookies

Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first-party cookies) or delivered by a third-party partner or provider (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user, and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.

Other Similar Technologies

Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier, that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use invisible pixels in our HTML-formatted emails to let us know if our emails have been opened by recipients, which helps us gauge the effectiveness of certain communications, promotions, and marketing campaigns. Proximity beacons send one-way signals over very short distances, to communicate with associated mobile applications installed on your phone or mobile device. They may notify you, for example, about travel-related experiences and alert you to related offers or promotions. Beacons communicate with your device only when you are nearby and only if you have given consent in the relevant mobile application. Pixels are small objects embedded in a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor activity on our sites, and deliver online advertising. Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertisements and promotions. Scripts are pieces of JavaScript code that launch automatically when certain web pages load, to determine whether users view associated advertisements. Local storage objects, such as HTML 5, are used to store content and preferences. Third parties with whom we partner to provide certain features on our site to display advertising based on your web browsing activity use local storage objects to collect and store information. All technologies described above will be collectively referred to as "cookies" in this Cookie Statement.

Use of Cookies by AVILA

In the Metadosi group, we use cookies for a number of reasons, including to:

• Help us improve your experience when visiting our sites
• Carry out transactions and ensure our sites work as intended
• Remember your preferences, such as language, region, or currency
• Provide you with relevant advertisements and analyze the performance of these advertisements
• Allow you to return to previous travel searches
• Identify errors on our sites
• Help with data protection and potentially detect and investigate malicious or fraudulent activity
• Help us understand traffic on our site, including the time and date of the visit, the time and date of the last visit, and other information
• Analyze the performance of our sites.

Types of Information Collected by Cookies

The types of information we collect through cookies are:

• IP Address
• Device ID
• Viewed pages
• Browser type
• Browsing information
• Operating system
• Internet service provider
• Whether you have responded to, or interacted with, an advertisement
• Referring or exit URLs or links
• Features used and activities engaged in on our sites and in our applications

See the Categories of Personal Information We Collect section above for more information on what types of information are collected automatically.

Types and Functions of Cookies

Essential Cookies

Some cookies are necessary or "essential" for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Finally, we use essential cookies to collect information on which web pages visitors visit most often so that we can improve our online services. You are not able to decline essential cookies.

Other Types of Cookies

We also use other types of cookies to make our site engaging and useful to you:

• Functional Cookies. We want to make sure that when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any Metadosi group company site.
• Analytics Cookies. We use analytics cookies to:
  • Understand our site's performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interacted with the site, such as the number of clicks visitors made on a given page, mouse movements and scrolling activity, search words used, and text entered in various fields.
  • Test different designs and features of our site
  • Monitor how our visitors reach our sites
  • Determine the effectiveness of our advertising
  • Improve our services, including your experience on our site. For analytics, our third-party service providers may use cookies to perform their services and may combine the information they collect about you on our sites with other information they have collected elsewhere. For example, we use Google Analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is limited by the Google Analytics Terms of Use and the Google Privacy Policy. This cookie statement does not cover the use of information by those third parties.

Some analytics cookies may perform essential or functional tasks for online services, such as enabling site improvements and testing site changes.

• Advertising Cookies. Metadosi and our third-party advertising partners may use advertising cookies to show you advertisements on our sites and outside of them based on your interests. We may allow third parties to collect information about your online activities through cookies to perform their services, and we may combine information they collect about you on our sites with other information they have collected. These third parties include business partners who collect information when you view or interact with (1) their advertisements on our sites; or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites across the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. The Metadosi group does not have access to the cookies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Cookie Statement or our Privacy Statement. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.

Your Information Choices

You can choose not to receive online interest-based advertising on this website and other websites and learn more about opting out of having your information used for interest-based advertising purposes by accessing one of the following resources:

• For the EEA, Switzerland, and the UK: http://www.youronlinechoices.eu/
• For Canada: http://youradchoices.ca/choices/
• For the US and the rest of the world:
  • http://www.aboutads.info/choices/
  • http://optout.networkadvertising.org/

Note that if you choose not to receive interest-based ads, you will still see advertisements online, but they will be general and less relevant to you.

How Can You Manage Your Cookies?

You can set or amend your web browser controls to accept or refuse cookies at any time, but remember that if you choose to reject cookies, your access to some functionality and areas of our site may be restricted.

"Do-Not-Track" Signals and Similar Mechanisms

Some web browsers may transmit "do not track" signals to the sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend to transmit these signals, or whether they are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. Currently, we do not take any action in response to these signals. If and when a final standard is established and accepted, we will reassess how our sites respond to these signals and make appropriate updates to this cookie statement.

Contact Us

If you have questions or concerns about our use of your personal information, please contact us.

For more information about the data controller and/or Representative for the personal information we process, please click here.

Privacy Statement Updates

We may update this Privacy Statement as laws change or due to technical or business developments. You can tell when this Privacy Statement was last updated by checking the "last updated" date displayed at the top of this Statement.